So, your client had a cyber event. Now, you've given them a quote for a myriad of additional services that are out of scope of the original contract. They're already stressed, revenue has slowed, their business may be down, contracts need to be reviewed, their clients...

Cyber Insurance has its place, but it is not a suitable replacement for appropriate cybersecurity. After roughly a decade of working in the cyber insurance industry, I go through all the reasons why improving your security posture is still a worthwhile investment for...

In this video I touch upon the myriad of reasons behind why I think your MSP should require your client to carry cyber insurance. I have touched on the various reasons before in multiple videos, but I thought I'd bring all those ideas together into one video for the...

In this video I touch upon the myriad of reasons behind why I think your MSP should require your client to carry cyber insurance. I have touched on the various reasons before in multiple videos, but I thought I'd bring all those ideas together into one video for the...

In this video, I discuss a recent lawsuit against an MSP, a backup vendor, and the lessons we can learn from it. The lawsuit involves a law firm that experienced a major outage and lost at least a million dollars. I highlight the importance of having a contract with a...

00:00 - Intro 01:10 - Contractually requiring cyber insurance with a notice for failure to pay. 02:24 - Should MSPs get copies of their client's cyber insurance policies? 07:15 - Limitation of Liability for 3rd party claims including software licensing vendors. 14:22...

In this video I go through the allegation made by J.B. Hunt against their Saas and MSP Avtex (now owned by TTEC). This is a very strange case that left me with more questions than answers. However, I still believe that there are plenty of takeaways for us all....

I've seen a lot of talk concerning the new FTC Safeguards Rule. However, I've also seen a disturbing number of potential missteps as well. Joseph Brunsman Managing Member Brunsman Advisory Group LLC

I've heard many misconceptions from business owners and executives regarding ransomware. Foremost among those misconceptions is that backups provide sufficient defense against ransomware, and that the business will NEVER, pay the ransom. Those views are generally...

The SMB challenge now lies in identifying which specific services and partnerships that are best suited to help them achieve business goals and objectives. This creates lucrative opportunities for providers in the IT services market, who can leverage their expertise...

The Service Leadership Index® 2024 Annual IT Solution Provider Industry Profitability Report™ Executive Summary has compiled the key takeaways from the full, comprehensive report. As you read through the compelling results in the executive summary, you’ll gain a...

In this eBook you will learn: As a managed service provider (MSP), you’re the “boots on the ground” for small and midsized businesses (SMBs). The trends and research are clear: SMBs are asking for your help more than ever. About 78% of SMBs report that they are...

This video provides a brief overview of how Offsite Office Equipment Storage can help both Dealers and OEMs in managing competitive leased equipment that requires storage. Scott Murr President, Offsite Office Equipment Storage LLC [email protected]

During this interview training, you will learn how to drive additional security and profitability to your dealership by a deeper understanding of the proper handling and disposal of your old IT assets are crucial to the security of your client's data and how the...

A great CRM system empowers sales teams with the tools, insights, and processes needed to drive sales efficiency, effectiveness, and revenue generation Brooke Anderson Regional Trainer & Account Manger AgentDealer [email protected]

"Organizations that customize their CRM gain a competitive advantage by leveraging technology to meet specific business goals, deliver superior customer experiences, and drive growth. Customization allows businesses to differentiate themselves in the market and stay...

To more effectively grow your business and achieve sustained improvement, it is essential to objectively understand why your company wins and loses sales pursuits (new, rebid, and expansion) and the true health of your customers. Applying these insights will enable...

To more effectively grow your business and achieve sustained improvement, it is essential to objectively understand why your company wins and loses sales pursuits (new, rebid, and expansion) and the true health of your customers. Applying these insights will enable...

To more effectively grow your business and achieve sustained improvement, it is essential to objectively understand why your company wins and loses sales pursuits (new, rebid, and expansion) and the true health of your customers. Applying these insights will enable...

To more effectively grow your business and achieve sustained improvement, it is essential to objectively understand why your company wins and loses sales pursuits (new, rebid, and expansion) and the true health of your customers. Applying these insights will enable...

To more effectively grow your business and achieve sustained improvement, it is essential to objectively understand why your company wins and loses sales pursuits (new, rebid, and expansion) and the true health of your customers. Applying these insights will enable...

Strategic foot canvassing for the business technology sales executive must include pre planning the stop by and what to say to secure an on demand or in the future net new meeting. This educational session delivers the step by step process of turning cold calling into...

In this educational webinar Kate Kingston will present a deep understanding of the legal industry so that business technology sales executives can understand the workflow, compliance requirements, documents, and how law firms work so they will be better in the...

Ken Edmonds 22nd Century Management CEO

Ken Edmonds 22nd Century Management CEO